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FAQ For Sales/CSR

Step 1:


  • Log Into Account
  • Left Click Your Name In The Upper Right Corner
  • Left Click "My Profile"





Step 2:


On Bottom Left Pane, Click On Manage Users






Step 3:


You are now on the "Manage Users" Page


Left Click "Add New User" In The Upper Right, Just Below The Search Bar





Step 4:


You are now on the "Add User" Page


  • Fill In The Name And Email Address Of The additional User
  • To make this easy, Click On The Eyeball In The Password Box
  • Create a password that is:
    • At least 8 or more characters
    • Contains an upper case letter
    • Contains a lower case letter
    • Contains a number
  • If there is onlly one ship-to, the address is set
  • If More Than One Ship Location, choose the primary location you want your user to ship to, you can add additional locations later






Then Click "Save"






Step 5:


You are now back on the "Manage Users" Page


Locate the new user and Click On "Edit"





Step 6:


You are now on the "Edit User" Page


Check to make sure there is a checkmark by at least one shipping address


If you wish to add rights to ship to more than one shipping address, add those shipping addresses now.






Click Save





Step 7:


The user is now setup, the next step is to send your new user a password reset invite:


  • Left Click On Your Name In Upper Right Corner
  • Left Click On "Logout"






Step 8:



You are now logged out of website


Left Click On "Sign In" in Upper Right Hand Corner; Above The Magnifying Glass





Step 9:


You are now on the "LogIn" Page


Click on "Reset Password" located to the right of the "Sign In" button






Step 10:


You are now on the "LogIn" Page


Left Click On "Reset Password" located to the right of the "Sign In" button






Step 11:


You are now on the "Reset Password" Page


  • Type In Your New User's Email Address
  • Click On "Send Link"






You are now on the "Success Page"


Your new user will be receiving an email requesting that they reset their password.

Did They Forget Password? 

  • To expedite, email this link:  https://www.247dm.com/Authentication/ForgotPassword 
  • Otherwise, walk customer through as follows
  • Click On "Sign In" located in upper right hand corner.
  • Click On Reset Password next to "Sign In" button
  • They are now on the Reset Password page
  • If they registered with that email; they will be emailed a link to reset their password
  • If they are not a registered web customer, they will see a "User not found" message
  • Ask if they possibly used a different email address; and to enter that email address on the Reset Password page

All FAQ's below are accessible to all website visitors.

If appropiate, to expedite, email the following link:




Ouch. Fear not loyal member! Click here.

If you're already a DM customer, registration on our new site is easy! 

First, make sure you have access to your email inbox so we can send you a link.

Second, click on the blue button below.

Third, click on "ALREADY A CUSTOMER?" near the top of our registration page.

See you soon!

Register for an Account

Welcome to DM!

We're excited to show you a world of globally recognized brands and products that your customers will fall in love with again and again.

If you're a tried and true retailer and want to expedite website access, we need some info to verify that you're a legitimate brick & mortar business.

After submitting your retail establishment's information, you will receive an email confirming your request to open a web account with DM.

This email will not give you instant access to wholesale pricing and particulars.

Most account requests submitted during business hours are responded to and approved within an hour or two, but can sometimes take up to one full business day.

Once approved, you'll have full access to all 247DM.com has to offer. 


Click here!

If you are a consumer (aka our fellow average Joes and Josettes), please know that DM Merchandising's website is built for retailers only.

If you are a retailer, specifics such as pricing and other product information are exclusive to DM verified and approved retailers.

If you are a retailer or other industry affiliate, you can always give us a call at 1-800-548-6784 or (630) 782-2700 and we will be happy to take it to the next level or share information about our products with you.

You may also contact us via our contact form.

DM retailers are all over the globe! Many of our brands have presence abroad in over 15 different countries. If you're interested in becoming a DM retailer, contact the Sales Department at 1(800)-548-6784 and ask about becoming an international partner.

You may also use our contact form.

We try our best to list the most common questions we receive. Not finding what you need?

Give us a call at 1(800)-548-6784. We're around Monday to Friday from 8:00am to 6:00pm CST.

You can also get a quick response using our contact form.